CA Service Point

Features CA Service Point

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability.
It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go.
The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface.
This mobile app works only with the 17.2 and 17.3 release of CA Service Management.
With CA Service Point mobile app, you can:.
Use natural language to report an issue, anywhere anytime.
Receive context-based suggestions.
Manage tickets, including adding comments and modifying and closing tickets.
Track ongoing activity.
View, download and add attachments.
Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service..
Call your Service Desk with a single click via the auto dialer